Navigating Conflict in the Workplace

Conflict between individuals is a common and persistent phenomenon in the workplace. It occurs when one or both parties perceive incompatible goals, scarce resources, or interference from others in achieving their objectives. Conflict is completely normal in human interactions and, at times, inevitable. However, if addressed early, conflict can be resolved before it impacts your organization. On the other hand, if conflict is left unresolved, it can quickly escalate, often resulting in negative consequences for the business.

The Impact of Unresolved Conflict

When employees experience conflict, they often spend significant time and energy worrying, venting, or gossiping, which lowers productivity. Unresolved conflict can also take a toll on employees' mental and physical health, leading to anxiety, sleep disturbances, and headaches. This stress can cause employees to take time off work to manage the emotional burden.

Additionally, unresolved conflict can decrease motivation and morale, which directly affects employee satisfaction, engagement, and retention.

Positive Outcomes of Effective Conflict Resolution

When employees have the tools and skills to address conflict, many positive outcomes can result, including enhanced problem-solving abilities and healthier workplace dynamics.

Organizations and leaders can prepare employees with the necessary tools to navigate conflict in several ways:

1. Training

Training sessions or series focused on conflict resolution are essential. These sessions could be standalone or integrated into broader communication skills training, covering topics like:

• Giving and receiving feedback

• Engaging in active listening

• Demonstrating empathy

Effective training equips employees with the skills they need to handle conflicts constructively.

2. Coaching

When employees bring concerns to leaders, they should be encouraged to resolve the issue directly with one another, rather than engaging in gossip. If support is needed, leaders can offer to be present during the conversation. Whether or not the leader is present, it’s essential for employees to communicate directly, share their perspectives, and feel heard.

3. Third-Party Conflict Resolution

Sometimes, conflict becomes too disruptive or escalates to the point where employees or leaders are unsure how to proceed. In these cases, a neutral third party can help guide the conversation in a way that ensures both parties feel heard and understood. The goal is to reach an agreement on how to move forward and work together more effectively.

How Atlas Admin Services Can Help

Atlas Admin Services offers human resources support, including conflict resolution assistance. If you need help navigating conflict in your workplace, please contact us for more information.